Privacy Policy

The short version

We collect the details you type into our contact form, plus standard analytics about how people use the site. We use that information to answer your question and to make the site better. We do not sell it, we do not rent it, and we do not share it with anyone except the small number of service providers listed below who help us run the business.

If you want to know what we hold about you, or you want it deleted, email or call us and we will handle it. You do not need to cite a regulation or fill in a form.

What we collect

Information you give us

When you submit a form on this site we receive your name, business name, email address, phone number, website, budget range, the service you selected, and anything you write in the message field. If you call us, we keep notes about the conversation so we can pick up where we left off.

Information collected automatically

Like most websites, ours records basic technical information: the pages you visit, roughly how long you spend on them, the site or search that sent you, your browser and device type, and an approximate location derived from your IP address. This is aggregate and we do not use it to identify individuals.

What we do not collect

• Payment card details. We never take card numbers through this website.
• Social security numbers, government identifiers, or financial account details.
• Sensitive personal information as defined by California law.
• Information about children. This site is not directed at anyone under 16.

How we use it

• To answer your enquiry and follow up on it.
• To prepare a proposal or scope of work if you ask for one.
• To deliver and support work you have engaged us to do.
• To improve the site, including which pages are useful and which are not.
• To meet legal, tax, and accounting obligations.

We do not use your details for automated decision making, and we do not build advertising profiles from them. If you have not asked to hear from us, we will not add you to a marketing list.

Who we share it with

A short, honest list. These are service providers who process data on our behalf, and each one is bound to use it only for the service they provide us.

• Form processing. Contact form submissions are delivered to us through a third party form service, which passes the message to our email and does not retain it for its own purposes.
• Email and file storage. Our email and document systems hold correspondence and project files.
• Website analytics. We use Google Analytics to see which pages are working. It records aggregate usage rather than anything that identifies you, and it does not load at all if your browser signals Do Not Track or Global Privacy Control.
• Hosting. The servers this site runs on.
• Accounting. Invoicing and bookkeeping records for clients.

We will also disclose information if we are legally required to, for example in response to a valid subpoena or court order. If that ever happens and we are permitted to tell you, we will.

Cookies and tracking

This site uses a small number of cookies. Some are necessary for the site to function. Others belong to Google Analytics, which tells us which pages are working. We do not run advertising cookies or third party tracking pixels, and analytics does not load at all if your browser signals Do Not Track or Global Privacy Control.

You can block or delete cookies through your browser settings at any time. The site will continue to work if you do. Most browsers also send a Do Not Track or Global Privacy Control signal, and we honor those signals where our systems receive them.

How long we keep it

• Enquiries that do not become projects. Kept for up to 24 months in case you come back, then deleted.
• Client records. Kept for the length of the engagement and for seven years afterward, which is what our tax and accounting obligations require.
• Project files and source assets. Kept while we work together and archived afterward, so that you can come back years later and still get your files.
• Analytics. Aggregate data retained on a rolling basis, typically 14 months.

Your rights

Depending on where you live you may have specific legal rights over your information. We extend the following to everyone who contacts us, regardless of where they are, because drawing lines by residency seemed like a strange way to treat people.

• Know. Ask what personal information we hold about you and where it came from.
• Access. Request a copy of it.
• Correct. Ask us to fix anything inaccurate.
• Delete. Ask us to erase it, subject to records we are legally required to keep.
• Opt out. Tell us to stop contacting you, at any time, for any reason.
• Non discrimination. We will not treat you differently for exercising any of these.

To use any of these, call us or send a message through the contact page. We will confirm receipt quickly and respond within 45 days, which is the window California law allows, though in practice it is usually the same week.

How we protect it

We keep access to client data limited to the people working on your project. Accounts use strong authentication, devices are encrypted, and we review who has access to what when people join or leave.

We will not claim any system is perfectly secure, because none is. What we will tell you is that if a breach ever affected your information, we would notify you directly and promptly rather than burying it in a notice on a website.

Changes to this policy

If we change how we handle information, we will update this page and change the effective date at the top. Material changes will be flagged clearly rather than slipped in quietly. This version took effect on July 26, 2026.

How to reach us

Call 800.274.6775 or use the contact form on this site. A person will answer, and it will be someone who can actually action your request rather than route it somewhere else.